Frequently Asked Questions

We do our best to not change the type of trip offered to our anglers however there are various reasons throughout the year that require us to move our anglers to different vessels in our fleet. There are some cases where this may occur last minute but angler safety and doing our best to create a great trip for all on board is what attributes to our stellar record. Our confirmations are for seats confirmed and we may need to change your boat, crew or type of trip and will let you know as far in advance as we can if this happens.

Weather

It is our policy to only cancel trips the morning of and not the night before. Weather in Alaska changes rapidly and what we see on land isn’t always the conditions off at sea where we fish. In cases where a long-range trip has been booked we will always convert to a downgraded excursion if possible before canceling altogether. 

Peak Season

Once peak season hits; June-August please view our catch on facebook at “O’Fish’ial Charters” or follow us on instagram under “bighalibut” for our fishing report. Our phones ring off the hook during this timeframe (seriously 50-100 calls a day) and although we’d love to chat it’s peak season so we provide all the details we can up front in your email confirmations and on our BIGHalibut.com website… any other time of the year Captain Chad is happy to talk your ear off about fishing! 

Cancellation policy

There is a 10% cancellation fee once a reservation is made. If cancelling within 30 days of the excursion the entire booking is non-refundable unless we are able to rebook your seats in which case only the 10% booking fee would be retained. 
In the case that the weather does not cooperate for your charter and an alternative trip cannot be taken there will be a full refund. Your captain will be the one to make this call as safety is our first priority. In the case where a long range trip is booked but the seas only allow for a local trip you will be refunded the difference within one week following the downgraded excursion. Our goal is to provide you with an excellent experience aboard our vessels and we appreciate your choice in booking your trip with our Charter! 

CREDIT CARD CHARGES
Charges will appear on your statement as “OFishial Charters”. If you’ve been refunded, it may take up to 30 days for your card issuer or bank to return your funds. Once you have received the refund confirmation email, there isn’t more that we can do to expedite a refund. Your card issuer is in control of your funds from that point forward.
HEALTH & FITNESS
As with any outdoor excursion, sea fishing is fun, rigorous and best enjoyed by the physically fit. While we strive to accommodate all anglers, please discuss with us AHEAD of time any concerns you may have. If you are not in optimum health, or have a condition that precludes you from being away from immediate health care, heart conditions, are prone to seizure or fainting, this may not be the excursion for you. Please disclose and discuss up front any concerns you may have as boat safety, crew safety and passenger safety are our #1 priority. Anglers must be able to navigate the fishing deck, the ramps to the boats in the harbor and the boat restroom facilities. There are instances where we can tailor a private charter with accommodations, but in filling a boat with various clients, we want to be sure each angler has the excellent experience they paid for.